What are the return conditions?
Download the return form here
Our return policy entitles you to return the product for any reason within 14 days counting from the day you received your package. However, the products should be returned unused and in their original packaging. When returning articles, please make sure to include the e-mail as we need it to process the returned goods. Please e-mail us your return request here
Note: We will not refund shipping costs for returns or size changes. Only when we make a mistake we will refund shipping costs.
How can I return my order?
If you wish to return the products, you need to inform us here or mail (La Roche Clothes, Pakketboot 13C, 3991 CH Houten, The Netherlands) of the decision to withdraw from the contract, by means of a clear statement (e.g. in writing by post or email). For this purpose, you can use the model form for withdrawal hereunder, but this is not obligatory:
Model form for withdrawal (only fill in this form and return it when you wish to revoke the agreement).
To: LA ROCHE CLOTHES Pakketboot 13C, 3991 CH Houten, The Netherlands
I/We* hereby inform you, that I/we* revoke our agreement concerning the sale of the following products: [state product]* the delivery of the following digital content: [state digital content]*
the provision of the following service: [state service]* Ordered on*/received on* [order date for services or date of receipt for products] [Name consumer(s)] [Address consumer(s)] [Signature consumer(s)] (only when this form is submitted on paper)
* Cross out what is not applicable or fill in what is applicable.
Send the return items with the completed return form to:
Roch Design / La Roche Clothes
3991 CH Houten
Please make sure that you inform us before the end of the withdrawal period, which expires 14 days after the day on which you, or a third party appointed by you, physically received the products.
Can I exchange my product for a different item or size?
We cannot exchange products, if you would like a different size or product you can place a new order.
How long does it take to get a refund?
We strive to process your refund within five business days counting from the day we receive the products. However, do take into account that we are legally entitled to process refunds within 14 business days. Also, please note that - depending on the payment platform - it can take up to 5 business days for the money to be on your account.
When all items of your order are returned to us, Please note that costs of return shipment are not refunded.
Can I cancel or change my order?
Cancelling or changing an order is not possible. After an order is confirmed, the packing and shipping process starts immediately so we are not able to make changes. Of course after receiving your order, you can return it within 14 days.